Return and Refund Policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it—unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at [EXAMPLE: EMAIL]. Please note that returns must be sent to the following address: [EXAMPLE: RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us for any return-related questions at [EXAMPLE: EMAIL].
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as received—unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at [EXAMPLE: EMAIL].